Personal Accountability basically means being responsible for what you do or if you're in a team taking the responsibility for them as well. this is what we as students, athletes, and workers have to deal with every day. as we read the article we can see how the first guy from customer service passed on the trouble saying "It was the dispatch team’s fault. I can’t do anything about that," but when she gets help from a different service representative he takes responsibility for everyone before him and try's to fix the job himself. being part of a team its not just one persons fault but its mine as well. we work together to function as a whole not as separate parts.