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Developing Personal Accountability There are 1 replies:
Jamarri D Lovejoy Students Author: Jamarri D Lovejoy, Email: lovejoyjd@bethanylb.edu   Show MyInfo popup for Jamarri D Lovejoy
Developing Personal Accountability Original post: Wed 10/19/2016 at 12:45 PM

After reading this article it made me think about my time being a manger at Chic-Fil-A. There were many time where I had to deal with unhappy guest and take accountability for problems that I didn't cause. One time in particular a guest believed their meal was under cooked so instead of blaming the kitchen for the mishap I apologized, offered a refund, and also gave them a meal coupon for their next visit. 

Erin N. Newport Students Author: Erin N. Newport, Email: newporten@bethanylb.edu   Show MyInfo popup for Erin N. Newport
Re: Developing Personal Accountability Posted: Thu 10/20/2016 at 6:45 PM, in reply to Jamarri D Lovejoy

Your response is pretty much what I wrote my response on, except I was the unhappy customer. Even though it wasn't my waiters fault for my food being wrong, he apologized like you did. I personally think that you taking the responsibility and apologizing makes you a bigger person, rather than telling the customer to go talk to the kitchen! HA.